When a prospective customer is ready to close, there is nothing worse than being unable to satisfy their final technical, feature, engineering or integration questions on the spot and in the moment. Getting them back on the phone after your sales agent has escalated the request to an engineer can create the pause that loses the deal. Further, your core sales engineering staff can only be experts in so many different solutions or may be too busy on larger deals to provide the help your agents need.
Mural’s technical pre-sales teams can provide the escalation support your agents need in the moment they need it. By focusing on the cloud or SaaS solutions that augment your core products, including integration points, security expectations, advanced features and licensing models, the Mural team delivers the answers your customers want with the confidence they expect. For deeper configuration requests, Mural’s sales engineering teams can create end-to-end solutions that deliver the capabilities your customers need.
Our technical pre-sales and sales engineering staff work within and alongside your existing sales organization. Whether your sales team needs an on-demand team that can bridge into a sales call at any moment to answer specific questions, a warm transfer capability where we take direct control and guide the customer through solution definition, or a prepared sales engineering solution built on customer requirements, research and configuration that is delivered directly to the client, Mural’s engineers can help.
With phone, email and chat-based offerings available, Mural’s team can meet your agents and your customers where they are to provide the support they need. Never lose a cloud deal again with Mural on your side.