Leadership/Culture Archives - Mural Technologies

Culture – Your Values in Action

How many times have you seen a post in LinkedIn with a screen shot, such as the one below, with a note that says something like “…what a great team…” or “…all here together to celebrate…”? This is the new #worldofwork we live in, but how do you ensure your #culture is alive and reflects your specific values? One

Excellence-in-Customer-Experience-Look-Within-1

“Exceed expectations for every customer, every time”. Every now and then it’s a good idea to reflect within and ask, “am I or my company doing everything we can to provide excellence in customer experience? What would my customers say?” From a Huffington Post article, Esteban Kolsky, CEO of ThinkJar, states 67% of customers mention

We all know it and have heard it before, “you can’t get where you want to go by standing still”. Early, and I mean REALLY early, in my career, I learned a lot in my Industrial Electricity trade school. One item is that there are irrefutable truths related to electricity and, if you do not

Find a detailed look into Mural’s full “Red Carpet” Facilitated Adoption™ experience to ensure maximum user comfort, understanding, and usage of your products. What is Facilitated Adoption™? Done right, Facilitated Adoption™ should drive profit and measurable ROI. But, the first 90 days are the most critical period to the long-term success of an on-boarding experience.

Did you know that National Customer Service Week (NCSW) happens every October? But why have a whole week dedicated to that?! We ALL have customers and should be obsessed about making sure they get value from our products and services, and focused on earning their loyalty every day. A few surprising statistics you may already

Most who know me know that going to the gym 5-6 times each week is a necessity – it’s how I relieve stress, how I think through issues & ideas, and how I just turn off. One of those thinking times happened after I recently reached a milestone, inspiring analogies and lessons for all things

Part of my role as President is to be clear about our Mission, Vision, Purpose, and Direction. When thinking about our company it also makes me think about raising kids, including the decisions that are made and timing or impact of those. For instance, when they were allowed to have their own phone, when they