Strategic Partner Support

Tailored support services designed to enhance your product offerings and drive business growth through collaboration and expertise.

Unlocking Growth: A True Strategic Partnership

Strategic Partner Support involves providing specialized assistance to enhance and expand your business operations through collaboration. Mural’s strategic partner support includes product launch assistance, technical support, and content development, all designed to align with your business goals and drive success. Partner with us to leverage our expertise and resources, ensuring your initiatives are executed flawlessly and deliver maximum impact.

Strategic Partner Support from Mural

Strategic Partner Support

Cloud & SaaS Technical and Product Support

When Technical Support isn’t central to your business or your team can’t keep up with customer demand, delivering exceptional experiences becomes a challenge. Mural steps in to provide direct or escalation-based technical support, enhancing overall satisfaction and providing insights for product improvement.

Facilitated Adoption™ including Migration, Onboarding and Education

The initial 60 days of a customer’s journey are pivotal for long-term adoption and retention. Mural offers comprehensive support throughout this critical phase, guiding migration, facilitating onboarding, and offering ongoing education to empower customers in fully utilizing SaaS products.

Product Launch Support

Launching a new product requires meticulous planning and execution. Mural offers comprehensive product launch support, including market analysis, strategic planning, and technical assistance. Ensure a successful product introduction with our expert support and industry insights.

Content Development

High-quality content is key to educating and engaging your audience. Mural’s content development services create impactful educational materials, training resources, and more to optimize your employees’ and customers’ experiences. Enhance your communication and learning initiatives with our expertly crafted content.

By The Numbers

750,000

Business customers served.

97%

Tech support resolution.

96%

Customer satisfaction rating.

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