Partner Services

We are experts in helping global service providers succeed in delivering SaaS solutions to their business customers.

Cloud Services Revenue

Increase your cloud services revenue, grow your customer base, ensure product adoption and improve retention. Whatever your need, our cloud experts are ready to help.

Partner services Overview page

Cloud Services Revenue

Increase your cloud services revenue, grow your customer base, ensure product adoption and improve retention. Whatever your need, our cloud experts are ready to help.

Partner services Overview page

Partner Services

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Technical Pre-Sales and Sales Engineering

When you’re ready to close a new customer and need help overcoming that last technical objection or clarifying an engineering or configuration question, Mural’s expert technicians can provide on-demand and as-needed escalation support to get your sales team to yes. From instant live phone support to chat-based help, Mural helps you win.

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Facilitated Adoption™ including Migration, Onboarding and Education

The first 60 days of a customer's lifecycle are critical for long-term adoption and retention of any new product or service. Mural offers world class support throughout the adoption process. Through guided migration, facilitated onboarding, and continuing education, Mural empowers customers to fully utilize your SaaS products to expand their use of services within your organization.

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SaaS Customer Training and Education Solutions

One of the biggest strategic opportunities for cloud solution partners is to deliver more in depth training and education solutions for their clients. In addition to being a service that can be directly monetized, modern training and education services create a customer engagement opportunity that directly translates to services growth.

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Cloud & SaaS Technical Support

When a given cloud or SaaS solution isn’t your core business or your team can't scale to the demand of your customers, providingthe level of support your customers expect can be a challenge. Mural’s team can step in to augment your core support organization with direct or escalation-based technical support that not only solves customer problems but increases overall satisfaction.

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Grow Your Base and Cross-Selling Campaigns

Simply sending email offers to your customers no longer delivers the results you need to grow your current customers. Mural crafts innovative, highly interactive growth campaigns that produce results, especially when the hard sell will never work.

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Agent Training Services

Our expert agents are happy to share their secret sauce with our partners. We can create training and certification programs for your agents to ensure they have all of the tools, best practices, knowledge and process expertise to do what Mural does. When you succeed, we succeed, regardless of who does the work.

“No matter the challenge, with a constant positive, can-do attitude, Mural is a valuable partner in building great Customer Experiences!”

Richard Chaves

Richard Chaves
Director of Customer Success Engineering, Microsoft

By The Numbers

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80%

80% Increased Retention

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35%

35% Cross-Selling Conversion

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72

72 Average NPS

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