Even the most savvy users can use a little help here and there, and Mural is ready to be your partner in ensuring your Microsoft 365 technical, how-to, and business questions or issues never stand in the way of your business.
Whether you need specific help with the traditional Office 365 business applications like Word or Excel, have configuration questions about Outlook, need to update settings for a new user, or want to understand how Microsoft Teams and SharePoint work together, Mural has your back. From product feature questions and administrative setup requests to clarifying license requirements or simply identifying best practices, Mural provides the friendly, knowledgeable and ready to assist customer support you’d expect from an expert partner.
Our technical and business support solutions can be tailored to your specific organization’s needs. Whether you only need us for Tier 2 or 3 technical escalations or want our team to support all of your end-users, we have a model that can meet your business objectives without breaking your budget. Mural brings a wealth of expertise in how to successfully support increasingly remote organizations, with team members working from offices, VPN-connected home offices to coffee shops and planes. We can troubleshoot, diagnose and repair the most hairy technical problems or walk your least technical users through the simple steps required to achieve their goal. With support solutions including chat, email, phone and rapid response within your own Microsoft Teams environment, no matter where your employees are based or how they prefer to work, we’ve got your support solution covered.
The beauty of the Microsoft 365 cloud is that the features, capabilities and security of the system are always improving. As your technical and business support partner, we’re not just waiting on the end of a phone line waiting for you to call. Our clients benefit from Mural’s ongoing evaluation of how Microsoft technologies are evolving, what matters most, and how businesses should think about adopting those changes. We regularly communicate new insights, consult with our clients on the implications for team training, workflows or processes, and recommend simple changes that can have a big impact on your success.
We are proud to support our customers 24/7, 365 days a year. When you need us, we’re there.