Why Be Concerned About Your Customers?

Why Be Concerned About Your Customers?

By: Don YägerDid you know that National Customer Service Week (NCSW) happens every October? But why have a whole week dedicated to that?! We ALL have customers and should be obsessed about making...

Excellence in Customer Experience? Look Within!

Excellence in Customer Experience? Look Within!

By: Don Yäger“Exceed expectations for every customer, every time”. Every now and then it's a good idea to reflect within and ask, “am I or my company doing everything we can to provide excellence in...

Lessons from the Gym

Lessons from the Gym

By: Don YägerMost who know me know that going to the gym 5-6 times each week is a necessity – it's how I relieve stress, how I think through issues & ideas, and how I just turn off. One of those...

Growth and Direction – Be Deliberate

Growth and Direction – Be Deliberate

By: Don YägerPart of my role as President is to be clear about our Mission, Vision, Purpose, and Direction. When thinking about our company it also makes me think about raising kids, including the...