About Us

Passionate about support. Dedicated to customer success.

Who is Mural?

We are a values-based organization dedicated to helping our clients, partners, and customers succeed with white label customer support. Through our strategic solutions and partner services, we help clients, customers, and businesses maximize efficiency, reduce costs, and increase profitability. With over 18 years of experience and 750,000+ business customers served, you can trust us to grow your business and your brand. Mural is headquartered in Tucson, AZ with expert staff in over 20 different states and a new presence in the Philippines.

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The Mural Mission

Create seamless customer experiences that empower and delight.

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The Mural Vision

We foster productivity by connecting solutions to challenges, making technology accessible to all.

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The Mural Purpose

Build a community that cultivates success in a fun and authentic environment, where we strive to grow ourselves each day.

"Our goal is to empower success. This is a promise for our clients, partners, customers AND team members. Because when we grow, we grow together!"

- Sydney Hoopes
Human Resources Specialist

What Makes Us Tick?

At Mural, Integrity is our foundation and at the core of everything we do. It drives the Passion and obsession we have for ourselves and our customers as we set the bar higher, striving for Excellence. We are Forward-Thinking through innovation and a pursuit of the impossible, enhancing our Service-Minded anchor to create incredible customer experiences. We are People-Focused and know that, through growth, we can drive prosperity for our team and customers.

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Our Values

Mural is proud to be a diverse team of experts and professionals passionate technology. We care about the wellness and success of each other just as much as we do our partners, clients and customers. We are driven by 6 core values that guide the dedication and commitment in everything we do.

Integrity is our foundation. We do what is right, even when it's difficult. We keep our commitments and are guided by morals and ethics. Through our actions, we earn trust.

We're passionate about providing the absolute best for our partners, clients, and customers, as well as each other. We are focused, we are resilient, and we embrace diversity.

We relentlessly pursue excellence for ourselves and our work. We strive for the highest possible quality in everything we do and take pride in our craftsmanship. In that, we also continually find ways to improve ourselves and our offerings.

Our innovative approach pioneers the future. By being forward thinking we challenge the status quo, pursue the impossible, and seek greater knowledge. It also gives us the opportunity to learn from our mistakes. At Mural, we're not afraid to color outside the lines.

We know every experience counts and exceptional service is our product, which we provide to every customer. We strive to make our community better; we care and give back and take care of and help each other.

We care about our team members, clients, and customers, positively impacting lives through collaboration and connection. We help each other to accomplish our dreams in a fun way, inspiring everyone to bring their whole selves to work. We openly encourage actionable feedback to make us all stronger.

Our Culture

The Mural tagline is, “Mastering Technology. Together.” Collaboration is necessary for success as we learn from each other, help each other, and truly care for each other. We get more out of life when we do it “Together.”.

Collaboration

We get better by helping each other. 

Transparency

We are open and honest with each other.

Accountability

We can count on each other.

Humility

Though we are humble, we are ferociously driven. 

Fun

All work and no play makes life dull.

Growth

We never stop learning and encouraging each other.

Our Company History

Mural Was Founded

Mural was founded in 2005 by the senior executive team from Apptix, the world’s largest Hosted Exchange provider at the time.

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Mural Was Founded

Mural was founded in 2005 by the senior executive team from Apptix, the world’s largest Hosted Exchange provider at the time.

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Strategic Consulting

During its first years, Mural focused on providing strategic consulting and thought leadership services to telecommunications companies, hosting providers and cable operators all around the world.

Strategic Consulting

During its first years, Mural focused on providing strategic consulting and thought leadership services to telecommunications companies, hosting providers and cable operators all around the world.

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Leadership Team

In 2010, the Mural leadership team realized they could expand the company by augmenting the services our partners were delivering themselves. Mural’s team of operational experts could act in partnership to deliver cloud sales engineering, customer migration and onboarding, technical support, and grow-your-base campaigns.

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Leadership Team

In 2010, the Mural leadership team realized they could expand the company by augmenting the services our partners were delivering themselves. Mural’s team of operational experts could act in partnership to deliver cloud sales engineering, customer migration and onboarding, technical support, and grow-your-base campaigns.

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Mural Grew Even Further

In 2021, Mural grew even further, providing its unique expertise directly to small and medium businesses for the first time. We are proud to offer industry leading services each and every day to help our partners, clients, and customers achieve unparalleled cloud success.

Mural Grew Even Further

In 2021, Mural grew even further, providing its unique expertise directly to small and medium businesses for the first time. We are proud to offer industry leading services each and every day to help our partners, clients, and customers achieve unparalleled cloud success.

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Our Leadership Team

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Don Yäger

President and COO

As our President and Chief Operating Officer, Don Yager leads company Vision, Strategy, and day-to-day operations for Mural, including, Service Delivery, Sales, Marketing, Business Development, Information Technology, Administration, Human Resources, Recruiting, and Program Management. 

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Don brings to the table over 30 years of Executive experience in operations, learning & development, knowledge management, curriculum design, quality improvement, leadership development, and professional services throughout multiple industries including Software Development, Customer Experience Operations, Computer Manufacturing, and Avionics Defense Contracting. Prior to joining Mural, Don was the Executive Global Leader for Intuit's Small Business Learning, Development, and Quality organization, as well as the Executive Tucson Business Site Leader with over 1100 employees. Don is a proud US Air Force (B-52) Veteran and also served three years as President of the International Customer Service Association (ICSA).

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Matt Soska

Chief Financial Officer

As Chief Financial Officer, Matt Soska leads Mural’s financial operations and strategy as the company continues to expand. Matt brings to Mural years of experience in Operational, Financial, and Strategic roles and has held senior executive positions in operations, finance, and software development.

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He currently serves as president of a real estate investment venture and as CFO of another technology company making advances in the healthcare industry. Matt is a seasoned professional in Mergers and Acquisitions, Sales, Investor Relations and Negotiations. He has served in both early-stage and established private and publicly-traded global companies.

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Mike Ellerd

Vice President of Operations

As Vice President of Operations, Mike brings to Mural a broad background of partner excellence across all industries including several Fortune 100 and Fortune 50 companies.  Mike has over 25 years of experience in Operations, Project Management, Process Development, Business Intelligence, and Workforce Management.

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Prior to joining Mural, Mike has worked in the Personal Finance industry as well as leading large teams both domestically and internationally and has provided consulting services to large corporations across the United States.

Additionally, Mike has an MBA in Business, has competed in dozens of marathons and triathlons including two Ironman races and served in both the Navy and the Army National Guard.

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Mark Green

Director, IT

Born and raised in Northern California, Mark comes from a family of IBM attorneys. But during his time at UNLV, Mark discovered he was more comfortable in the UNIX lab than he was in the courtroom.

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He received a degree in Computer Science with a minor in Telecommunications and, after interning with MCI (WorldCom) during that time, securing a full-time Network Operations role after graduating.

Outside of work, Mark is an avid golfer, playing 2-3 times a week with many tournaments in between AZ, CA, UT, and CO. He's also a member at Omni Tucson National, Pete Golf Club in West Virginia, and Youghiogheny Country Club in Pennsylvania. Hide Bio
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Jason Weeks

Director of Microsoft Operations

Jason Weeks leads all Microsoft Operations teams focusing on SMB Concierge and Enterprise Premier Engineering. He has 14 years of experience in Operations, Leadership, and Learning and Development and has been with Mural since 2013 as a leader in multiple lines of business throughout Mural's history.

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Jason holds multiple technical certifications for Microsoft and many other Cloud-based SaaS services. Jason blends high technical knowledge, customer focus, and process optimization to strengthen customer experiences. Hide Bio
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Laura Nagore, IOM

Director, People Care

Laura is a seasoned professional with more than 22 years of experience in human resources, finance, and business operations. She joined FC Tucson in January 2021 as the Director of Administration and Finance, where she led and oversaw the human resources, total rewards, and financial departments as well as day-to-day operations of the organization.

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Laura also founded Actieplan Consulting, LLC in February 2018. She collaborated with businesses in multiple states to address needs including creating stable growth objectives, business course corrections, and crisis management and mitigation. Prior to the formation of Actieplan Consulting, LLC, Laura was the Chief Financial and Operations Officer at the Tucson Metro Chamber for five-and one-half years. During her tenure she led and oversaw the human resources, financial, vendor management, IT, and legal departments.
 
She is also a graduate of Greater Tucson Leadership - Class of 2014 and received her Institute for Organization Management designation in January 2018. She currently serves on the City of Tucson Proposition 101 Public Safety Citizen Oversight Committee. Laura has received many awards including being recognized as one of Tucson’s “40 under 40” and has a long history of volunteering with many organizations, including Tucson Pride and Junior Achievement just to name a couple. Hide Bio
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Cat Dutcher

Director, Learning & Development

Cat Dutcher has worked in learning and development for over 15 years and is passionate about helping people grow to meet their professional goals and aligning personal development with organizational strategic objectives. She has worked in multiple fields in creating and managing knowledge transfer and practical performance training programs.

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She has a master’s degree in education, a graduate certificate in instructional design, and is a Certified Professional in Training Management. Her education and experience guide her as a learning thought leader at Mural and beyond.

Cat has worked in curriculum and course development for the past nine years, leading learning programs in higher education, government, and technical communities like Microsoft. She currently leads a learning project that provides onboarding and continuing education for the global Microsoft support agent community driven by collaboration with Microsoft partners who help guide the program’s curriculum development and prioritization. Through Cat’s commitment to excellence in developing those around her so they can perform their best, she embodies Mural’s mission of delivering the highest quality service and creating customer experiences that empower and delight.

For fun, Cat loves spending time with her family, cooking, wine and whiskey tasting, finding creative ways to workout, and geeking out over cognitive psychology and learning strategies.

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© 2021 Mural Consulting Corporation